[et_pb_section admin_label=”Section” global_module=”93″ bb_built=”1″ fullwidth=”on” specialty=”off” transparent_background=”off” background_color=”#006a31″ allow_player_pause=”off” inner_shadow=”off” parallax=”off” parallax_method=”on” make_fullwidth=”off” use_custom_width=”off” width_unit=”on” make_equal=”off” use_custom_gutter=”off” module_class=”tt-header-default” padding_mobile=”off”][et_pb_fullwidth_post_title global_parent=”93″ admin_label=”TT – Fullwidth Post Title” title=”on” meta=”off” author=”on” date=”on” categories=”on” comments=”on” featured_image=”off” featured_placement=”below” parallax_effect=”on” parallax_method=”on” text_orientation=”center” text_color=”light” text_background=”off” text_bg_color=”rgba(255,255,255,0.9)” title_font_size=”50px” title_font_size_tablet=”40px” title_font_size_phone=”30px” title_font_size_last_edited=”on|phone” use_border_color=”off” border_color=”#ffffff” border_style=”solid” custom_padding=”60px||60px|”]<\/p>\n
[\/et_pb_fullwidth_post_title][\/et_pb_section][et_pb_section admin_label=”TT – Section – 1 Column – Default” bb_built=”1″ fullwidth=”off” specialty=”on” transparent_background=”off” allow_player_pause=”off” inner_shadow=”off” parallax=”off” parallax_method=”on” make_fullwidth=”off” use_custom_width=”off” width_unit=”on” make_equal=”off” use_custom_gutter=”off” parallax_1=”off” parallax_method_1=”off” parallax_2=”off” parallax_method_2=”off” background_color=”#f3f3f3″][et_pb_column type=”2_3″ specialty_columns=”2″][et_pb_row_inner admin_label=”Row”][et_pb_column_inner type=”4_4″ saved_specialty_column_type=”2_3″][et_pb_text admin_label=”Text” background_layout=”light” text_orientation=”left” use_border_color=”off” border_color=”#ffffff” border_style=”solid”]<\/p>\n
Green Label Title (\u201cthe Company\u201d) endeavors to be responsive to clients and customers and to quickly and fairly address any concerns or complaints the client and customer may have. The Company recognizes a client and customer\u2019s right to make a complaint about the conduct of the Company\u2019s operations, services, staff, or third-party vendors, where that client and customer\u2019s interests appear to have been adversely affected.<\/p>\n
The purpose of the Complaint Resolution Policy is to protect the client and customer\u2019s rights, including the right to comment and complain; provide an efficient and fair process for resolving client and customer complaints; and to monitor complaints in an effort to improve the quality of operations and services the Company provides. This policy will provide the Company an opportunity to provide service and satisfaction to dissatisfied clients and clients and customers; ensure a consistent method of management; monitoring, and reporting of complaints; and identify areas that need improvement.<\/p>\n
Complaint:<\/strong>\u00a0An expression of dissatisfaction or concern regarding the services, operating procedures, staff, vendors, or complaint handling process made by a client and client and customer.<\/p>\n Complainant:<\/strong>\u00a0The person making the complaint.<\/p>\n Client and customer:<\/strong>\u00a0The person or entity receiving advice, a service, or otherwise engaged in a business relationship with the Company.<\/p>\n Complaint Log:<\/strong>\u00a0Electronic or paper records of all incoming complaints, including information on the complainant and resolution of complaint.<\/p>\n Clients and customers should initially direct their concerns to Steven M Green,\u00a0Steve@Greenlabeltitle.com<\/a>, and 732-722-7373. The complaint should be made in writing, including means of electronic communication such as email, or via the Company\u2019s website; www.Greenlabeltitle.com<\/p>\n A Consumer Complaint Intake Form will be opened for each complaint and all complaints will be logged into the Company\u2019s complaint log. The Office Manager or Assistant Office manager will attempt to resolve the complaint within the first contact, when possible, and will respond to the client and client and customer\u2019s concerns within 1-2 business day of the initial complaint. At the time of the first contact, the Office Manager or Assistant Office Manager will inform the client and customer if more time will be needed to research the complaint.<\/p>\n If the complaint is still unresolved after communication with the Office Manager or Assistant Office Manager, or if the initial complaint is not addressed in a timely manner, the complainant may contact the Company\u2019s President. The President will then contact the client and customer and endeavor to resolve the complaint within 1 business days after being contacted.<\/p>\n The Company\u2019s complaint log will be regularly reviewed to identify areas of the Company\u2019s operations and services that may require improvement. The Company President will research reoccurring complaint matters and recommend process and procedure changes, when appropriate. These changes will be noted on the Complaint Resolution Log, and any necessary Company Policy and Procedure updates will be made within 2 business days thereafter.<\/p>\n [\/et_pb_text][et_pb_code admin_label=”Code”][contact-form-7 404 \"Not Found\"][\/et_pb_code][\/et_pb_column_inner][\/et_pb_row_inner][\/et_pb_column][et_pb_column type=”1_3″][et_pb_sidebar admin_label=”TT – Sidebar – Default” orientation=”right” area=”sidebar-1″ background_layout=”light” remove_border=”on” module_class=”tt-sidebar” saved_tabs=”all” global_module=”100″]<\/p>\n [\/et_pb_sidebar][\/et_pb_column][\/et_pb_section][et_pb_section admin_label=”TT – Footer – Default” global_module=”124″ bb_built=”1″ fullwidth=”off” specialty=”off” transparent_background=”off” allow_player_pause=”off” inner_shadow=”off” parallax=”off” parallax_method=”on” make_fullwidth=”off” use_custom_width=”off” width_unit=”on” make_equal=”off” use_custom_gutter=”off” custom_padding=”||0px|” padding_mobile=”on”][et_pb_row global_parent=”124″ admin_label=”Row”][et_pb_column type=”4_4″][et_pb_text global_parent=”124″ admin_label=”Our Partners” background_layout=”light” text_orientation=”center” use_border_color=”off” border_color=”#ffffff” border_style=”solid”]<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row global_parent=”124″ admin_label=”Row”][et_pb_column type=”1_4″][et_pb_image global_parent=”124″ admin_label=”Image” src=”https:\/\/secure.titlecompanywebdesign.com\/greenlabeltitle\/wp-content\/uploads\/sites\/101\/2017\/07\/Insurance-broker-4.png” show_in_lightbox=”off” url_new_window=”on” use_overlay=”off” animation=”off” sticky=”off” align=”center” force_fullwidth=”off” always_center_on_mobile=”on” use_border_color=”off” border_color=”#ffffff” border_style=”solid” url=”http:\/\/www.oldrepublictitle.com\/newnational\/Index.asp”]<\/p>\n [\/et_pb_image][\/et_pb_column][et_pb_column type=”1_4″][et_pb_image global_parent=”124″ admin_label=”Image” src=”https:\/\/secure.titlecompanywebdesign.com\/greenlabeltitle\/wp-content\/uploads\/sites\/101\/2017\/07\/Insurance-broker-2.png” show_in_lightbox=”off” url_new_window=”on” use_overlay=”off” animation=”off” sticky=”off” align=”center” force_fullwidth=”off” always_center_on_mobile=”on” use_border_color=”off” border_color=”#ffffff” border_style=”solid” url=”http:\/\/www.firstam.com\/”]<\/p>\n [\/et_pb_image][\/et_pb_column][et_pb_column type=”1_4″][et_pb_image global_parent=”124″ admin_label=”Image” src=”https:\/\/secure.titlecompanywebdesign.com\/greenlabeltitle\/wp-content\/uploads\/sites\/101\/2017\/07\/Insurance-broker-1.png” show_in_lightbox=”off” url_new_window=”on” use_overlay=”off” animation=”off” sticky=”off” align=”center” force_fullwidth=”off” always_center_on_mobile=”on” use_border_color=”off” border_color=”#ffffff” border_style=”solid” url=”http:\/\/www.fntic.com\/”]<\/p>\n [\/et_pb_image][\/et_pb_column][et_pb_column type=”1_4″][et_pb_image global_parent=”124″ admin_label=”Image” src=”https:\/\/secure.titlecompanywebdesign.com\/greenlabeltitle\/wp-content\/uploads\/sites\/101\/2017\/07\/Insurance-broker-3.png” show_in_lightbox=”off” url_new_window=”on” use_overlay=”off” animation=”off” sticky=”off” align=”center” force_fullwidth=”off” always_center_on_mobile=”on” use_border_color=”off” border_color=”#ffffff” border_style=”solid” url=”https:\/\/www.bbb.org\/new-jersey\/business-reviews\/title-companies-and-agents\/green-label-title-llc-in-manasquan-nj-90152794″]<\/p>\n [\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row global_parent=”124″ admin_label=”Row”][et_pb_column type=”4_4″][et_pb_divider global_parent=”124″ admin_label=”Divider” color=”#ffffff” show_divider=”off” height=”0px” divider_style=”solid” divider_position=”top” hide_on_mobile=”on”]<\/p>\n [\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row global_parent=”124″ admin_label=”Row” make_fullwidth=”on” use_custom_width=”off” width_unit=”on” use_custom_gutter=”on” gutter_width=”1″ custom_padding=”0px|0px|0px|0px” padding_mobile=”on” allow_player_pause=”off” parallax=”off” parallax_method=”off” make_equal=”on” parallax_1=”off” parallax_method_1=”off” background_color_1=”#ffffff” padding_top_1=”0px” padding_right_1=”0px” padding_bottom_1=”0px” padding_left_1=”0px” parallax_2=”off” parallax_method_2=”off” background_color_2=”#00873f” padding_top_2=”30px” padding_right_2=”30px” padding_bottom_2=”30px” padding_left_2=”30px” column_padding_mobile=”on” module_class=”tt-footer-row” module_class_1=”tt-footer-col-1″ module_class_2=”tt-footer-col-2″][et_pb_column type=”1_2″][et_pb_map global_parent=”124″ admin_label=”Map” mouse_wheel=”on” mobile_dragging=”on” use_grayscale_filter=”on” grayscale_filter_amount=”70″ address=”2520 NJ-35 #105, Manasquan, NJ 08736, USA” zoom_level=”13″ address_lat=”40.120956″ address_lng=”-74.06968999999998″]<\/p>\n [et_pb_map_pin title=”Green Label Title, LLC” pin_address=”2520 NJ-35 #105, Manasquan, NJ 08736, USA” pin_address_lat=”40.120956″ pin_address_lng=”-74.06968999999998″]<\/p>\n 2520 Highway 35, Suite 105 [\/et_pb_map_pin]<\/p>\n [\/et_pb_map][\/et_pb_column][et_pb_column type=”1_2″][et_pb_text global_parent=”124″ admin_label=”Our Location” background_layout=”dark” text_orientation=”left” use_border_color=”off” border_color=”#ffffff” border_style=”solid”]<\/p>\n 2520 Highway 35, Suite 105 [\/et_pb_text][et_pb_text global_parent=”124″ admin_label=”Open Hours” background_layout=”dark” text_orientation=”left” use_border_color=”off” border_color=”#ffffff” border_style=”solid”]<\/p>\n Mon-Fri:<\/strong> 8:00am – 5:00pm [\/et_pb_text][et_pb_button global_parent=”124″ admin_label=”Contact Button” button_url=”https:\/\/secure.titlecompanywebdesign.com\/greenlabeltitle\/contact\/” url_new_window=”off” button_text=”Contact Us” button_alignment=”left” background_layout=”dark” custom_button=”off” button_letter_spacing=”0″ button_use_icon=”default” button_icon_placement=”right” button_on_hover=”on” button_letter_spacing_hover=”0″ custom_css_main_element=”margin-bottom: 20px !important;”]<\/p>\n [\/et_pb_button][et_pb_button global_parent=”124″ admin_label=”Order Title Button” button_url=”https:\/\/secure.titlecompanywebdesign.com\/greenlabeltitle\/order-title\/” url_new_window=”off” button_text=”Order Title” button_alignment=”left” background_layout=”dark” custom_button=”off” button_letter_spacing=”0″ button_use_icon=”default” button_icon_placement=”right” button_on_hover=”on” button_letter_spacing_hover=”0″]<\/p>\n [\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" [et_pb_section admin_label=”Section” global_module=”93″ bb_built=”1″ fullwidth=”on” specialty=”off” transparent_background=”off” background_color=”#006a31″ allow_player_pause=”off” inner_shadow=”off” parallax=”off” parallax_method=”on” make_fullwidth=”off” use_custom_width=”off” width_unit=”on” make_equal=”off” use_custom_gutter=”off” module_class=”tt-header-default” padding_mobile=”off”][et_pb_fullwidth_post_title global_parent=”93″ admin_label=”TT – Fullwidth Post Title” title=”on” meta=”off” author=”on” date=”on” categories=”on” comments=”on” featured_image=”off” featured_placement=”below” parallax_effect=”on” parallax_method=”on” text_orientation=”center” text_color=”light” text_background=”off” text_bg_color=”rgba(255,255,255,0.9)” title_font_size=”50px” title_font_size_tablet=”40px” title_font_size_phone=”30px” title_font_size_last_edited=”on|phone” use_border_color=”off” border_color=”#ffffff” border_style=”solid” custom_padding=”60px||60px|”] [\/et_pb_fullwidth_post_title][\/et_pb_section][et_pb_section admin_label=”TT – Section – 1 Column –…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/secure.titlecompanywebdesign.com\/greenlabeltitle\/wp-json\/wp\/v2\/pages\/853"}],"collection":[{"href":"https:\/\/secure.titlecompanywebdesign.com\/greenlabeltitle\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/secure.titlecompanywebdesign.com\/greenlabeltitle\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/secure.titlecompanywebdesign.com\/greenlabeltitle\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/secure.titlecompanywebdesign.com\/greenlabeltitle\/wp-json\/wp\/v2\/comments?post=853"}],"version-history":[{"count":3,"href":"https:\/\/secure.titlecompanywebdesign.com\/greenlabeltitle\/wp-json\/wp\/v2\/pages\/853\/revisions"}],"predecessor-version":[{"id":857,"href":"https:\/\/secure.titlecompanywebdesign.com\/greenlabeltitle\/wp-json\/wp\/v2\/pages\/853\/revisions\/857"}],"wp:attachment":[{"href":"https:\/\/secure.titlecompanywebdesign.com\/greenlabeltitle\/wp-json\/wp\/v2\/media?parent=853"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Complaint Process<\/h2>\n
Response to complaints<\/h2>\n
Unresolved Complaints<\/h2>\n
Complaint Log Review<\/h2>\n
Partners and Accreditations<\/h3>\n
\nManasquan, NJ 08736<\/p>\nOur Location<\/h3>\n
\nManasquan, NJ 08736
\nPhone:<\/strong> 732-722-7373<\/a>
\nFax:<\/strong> 732-722-7377<\/a><\/p>\nOpen Hours<\/h3>\n
\nWeekends:<\/strong> By Appointment<\/p>\n